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License Manager

Overview

The License Manager helps manage the software license key for your Sigma Magic software.

The License Manager dialog box can be opened by clicking on the License button in the Miscellaneous menu located on the main screen. main menu

Usage

A sample screenshot of the license manager menu is shown below. The license manager consists of two main sections, the first section provides information on the license key and the second section provides information about the system.

License Details

The license details sections contain information about the license key. When your license is not activated, you will see the license details like the one shown in the image below. license 1
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License Details: Click on this button to view the license details or to add or remove the license key for the Sigma Magic software.
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System Details: Click on this button to view the system details for your computer.
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License Key: You need to enter the key provided to you in this field. A license key is typically an 8-character number separated by a dash such as 1234-5678. However, it can be any length as determined by the company. Note that if a previous license key is already active you will not be able to enter a new license key unless you deactivate the old license key. When the old license key is activated, the license key field is locked.
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Activate Key: After you enter the license key, click on the Activate Key to update the license key in the system. Note that Internet access is required to activate the license key (in general). If the software is not able to connect to the Internet, the license key cannot be activated. The software will check if the license key is valid on the server and then activate the license if it is a valid license key. If the license key is not valid, then it will report an error and your license key is not activated. Here are some notes on the licenses:
  • Most license keys are node-locked to a computer and are not transferable to other computers unless you purchase a multi-user license key.
  • If you are unable to connect to the Internet to validate your license key, you will not be able to activate your license key. Please check your proxy settings in the Internet Explorer browser. If you are still unable to connect, please contact technical support.
  • If you are operating the computer in a non-network environment such as a high-security installation, then you will need to enter an offline license key to activate your license offline. Contact the help desk for more details.
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License Info: The license info section shows the details about your license. If this section has a red bar next to it, then the license key has not been activiated. If the section has a green bar next to it, then the license has been activated. We will learn about the sub-fields in this section shortly.
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Help Button: Click on the help button to open the help topic for this section.
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Close Button: Click on the close button to close the license manager.
Once the license is activated, your license details will appear as shown in the image below. license 2
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License Info: The following details are available about the license.
  • Machine Key: The machine key is a unique key that is attached to your computer. Each computer will have its own unique key.
  • Current Status: The license status contains information about whether your license key is valid or not. If the current status says Valid, then the full functionality of the software is enabled, and you can use all features of the software. This field will also specify the type of license you have entered on your computer. The following states are possible:
    • Valid for Trial Use This license is only provided for trial use to verify the functionality of the software for a limited time. It may not be used for commercial purposes. This license is node-locked to the computer on which it is installed. The typical duration of the license is 1 month.
    • Valid for Academic Use This license is provided to students and faculty members for academic research purposes and may not be used for commercial purposes. This license is node-locked to the computer on which it is installed.
    • Valid for Business Use (S) This license is the standard license for business users and is valid for commercial usage. This is a single computer license and is node-locked to the computer on which it is installed.
    • Valid for Business Use (M) This license is for business users and is valid for commercial usage. This is a multiple-computer shared license key for multi-computer usage.
    • Invalid Version This license key was issued for an older version of the software and the license is no longer active for the version that you have installed.
    • Invalid Modules This license key was issued for specific modules within Sigma Magic software and you have tried to access a module for which you have not purchased the license.
    • Expired Key This license key was issued with a date that has since passed and hence your software is no longer active.
    • Invalid Computer This license key was issued for a different computer and hence this license is not active on the computer on which it is currently being installed.
    • Invalid Key This license key has not been issued by the company or the user may have typed the license key incorrectly while entering the license key in the computer.
  • Allowed Modules: The allowed modules show which tools you are allowed to use per the license you have purchased. If it says All tools, then you can use all the templates for this license.
  • License Expiry: This field contains the date that the license expires on your computer. If the license does not have an expiry date (such as a perpetual license), then this field will show as "None".
  • Support Expiry: This field contains the expiry date of your E-support maintenance contract. Typically, E-Support is provided for free for the first year from the purchase of your license. After the first your, you will need to purchase an extension to continue to receive E-support.

System Details

When you click on the System Details button, the system info details appear. This section contains information on the Sigma Magic software installed on your computer along with the version of the Windows OS and Excel software. license 3
This dialog box provides details of the software installed on your computer.
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System Details: You can click on the system details button to view the system details.
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System Info: The system info section contains details of the software installed on your computer.
  1. Operating System: This is the OS that is currently installed on your computer. A limited list of Windows client version is given below. 
    • NT 5.1 & NT 5.2 (Windows NT)
    • NT 6.0 (Windows Vista)
    • NT 6.1 (Windows 7)
    • NT 6.2 & NT 6.3 (Windows 8)
    • NT 10.0 (Windows 10)
  2. Region Setting: This will indicate the region settings of your computers. The region setting includes the Country or region setting along with the language setting. This information has an impact on how Excel displays certain information such as decimal places, thousands separator, currency symbols, etc.
  3. Excel Version: The Excel version installed on your computer including the build number. Note that Sigma Magic software required Excel 2007 or later installed on your computer. If you are having any problems with some Sigma Magic functionality, make sure that you have all the updates installed on your computer (which is indicated by the Build number). 
  4. Software Version: The software version contains three numbers separated by dots. The first number is the major version number of the software, the second number is the minor version number of the software and the last number is the bug-fix version number of the software.
  5. RScript Version: The version number of the R software installed on your computer is shown. Note that you may have multiple versions of the R software installed on your computer. The version of the R software listed here depends on which R script bin file you have specified in the Options settings.
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Check Updates: You can click on Check Updates to see if you have the latest version of the software installed on your computer. If you have the latest version, no action is required, otherwise, the software will ask you if you want to download and update to the latest version. Figure below shows a sample screenshot of the update screen. It shows the current version of the software installed on your computer, the version of the software available on the server, and the action if any you would have to take. You can install the update or skip the update. It is always recommended that you upgrade your software to the latest version. Check Updates
Note that Internet access is required to check for updates from our server and to download the latest version.

FAQ

This section contains some frequently asked questions. If you have other questions about this module, please contact technical support.
How do I upgrade from a temporary license to a permanent license?<

You can place a request on our website to purchase the license key. Once you enter the requested details and make the payment, your license key will be emailed to you immediately.

My license status shows Invalid Date even though I have a valid license key?

Some types of licenses rely on the date to determine if your license is valid. The software needs to have Internet access available for it to check if the system dates are accurate. If the software is unable to contact our servers to check the system date, then the License Manager may show the status as Invalid Date. In order to fix this issue, you will need to enable Internet access and then click on Compute Outputs or the Validate Key button to reactivate the license key.

I entered a license key, but it is still not showing full functionality?

Make sure that you are connected to the Internet when you validate the license key. When the software has any concerns, it may check with our server for the validation of the license key. The software uses the same proxy settings as Internet Explorer. So, if Internet Explorer can connect to the Internet, then the software should also be able to connect to the Internet. Please contact the help desk for more details if you are unable to activate the license.

How do I update the Sigma Magic software version?

If you click on Check Updates and you find that a later version of the software is available, you can download that version and run the Setup file. It will replace your existing version of the software. You will have to close and re-open Excel and the new version of the software will be now available.

Can I update the software by visiting the website without using Check Updates?

If you download the software yourself, you need to make sure that your license key is still valid for the new major version of the software. When you click on Check Updates, the software will indicate to you if your license key will still work with the newer version. If you manually update your software without checking your license key functionality, the new software may not work for you. Please save your old setup file in case you need to re-install the older version.

What are possible reasons for not being able to activate the license key online?

Some of the possible reasons for not being able to activate the license key online are:

  • The computer is not able to connect to our server.
  • Make sure that you have setup the proxy settings correctly on Internet Explorer.
  • Computer server that validates the license key may be down.
  • You may not have the TLS1.2 turned on within Internet Explorer
  • You may not have the MSXML libraries installed on your computer.


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